Yes! We want every customer to be thrilled with our products purchased through our NIMA site or NIMA Retail Store. If you are not completely satisfied, you have 14 days from when you received your Nima product for a full refund, that's our money back guarantee.
Now for the details on how to coordinate the return.
- Please contact NIMA Customer Support to coordinate the authorized RMA return.
- For any undamaged product, you will return it with its included accessories and packaging within 14 days of the date you receive the product.
- Once the return product is authorized by NIMA, we'll refund based upon the original payment method.
- Only items that have been purchased directly from NIMA, either online or at a NIMA Retail Store, can be returned to NIMA. NIMA products purchased through other retailers must be returned in accordance with their respective return and refund policy.
- Please ensure that the item you're returning is repackaged with all the cables, adaptors and documentation that were included when you received it.
- Please use a sturdy box and packing materials to protect the product.
- To coordinate your return shipping please use one of the below couriers and coordinate a tracking number for your records in case of any issues:
- USPS: usps.com
- FedEx: fedex.com
- UPS: ups.com
- We will not accept any returned product without a NIMA Support authorized RMA number.
- If you purchased your Nima product through an authorized retailer, please contact them for their return policy and instructions.
- For some retailers where we provide the direct shipment to the customer (e.g., NFL.com or Fanatics as example) you will contact them first and then we will work with you and their customer support to coordinate the RMA return, following their Return policy.
- Your product will be returned to NIMA Sports and not these retailers.
- If you are not sure who to contact, please fee free to contact NIMA Support first for any questions.
We are here to help with any questions. Please contact NIMA Support for any additional assistance.