We are sorry to hear this. Let's try some troubleshooting.
Are you able to fully charge your speaker?
- If YES, during charging, the RED LED indicator light will turn on and then will turn off when the battery is fully charged. How long (in hours or minutes) does the speaker hold the charge?
- Let's try using the USB Cable with a different 5V1A charging adapter (not Included) or PC to charge the speaker.
- If NO, the RED LED light stays RED and does not turn off, let's try using the USB Cable with a different 5V1A charging adapter (not Included) or PC.
If you have another Nima speaker with the appropriate USA cable or adaptor, let's try charging the speaker with this accessory.
If you are still experiencing issues, please contact NIMA Support so we may resolve your issue.