All orders are shipped either via USPS Ground, Priority Mail, UPS or FedEx. The products ship from Southern California.
The free ground shipping is handled by USPS and will take 1-3 business days for delivery after the product ships.
When you select FedEx, you will choose either 2nd Day Air or Overnight.
Orders received before 12pm Pacific Time on a business day, will be processed the same day (unless heavier order volume as noted during promotional sales on our site).
Orders received after 12pm Pacific Time will be processed the following business day (unless heavier order volume as noted during promotional sales on our site).
Please check with the NIMA Support team if you have concerns about the timing of your delivery, preferably before you place your order so we may provide you the delivery timeframes for the time in question.
Please note your tracking order number so you may set up additional shipping alerts as needed.
While ordering the product, if you set up to receive SMS text and/or Facebook Messenger Shipment alerts, you will be updated through email and any of these additional channels you requested from when the order has a courier tracking number at the start of shipping through when it is delivered.
We recommend creating a NIMA account so you may view your order details, the courier tracking number and the shipping address information provided for each order.
You may also set up through the courier additional notifications regarding any delays and view the tracking information on their website to note more status details.
What causes a delay with my package?
Your package may be delayed due to:
- Heavier NIMA Sports order volume
- Heavier seasonal courier package volume
- Bad weather impacting the courier or driver
- Incorrect spelling on the shipping address
- Missing key address information (e.g., suite or apartment number needed)
- Specific driver instructions are needed (e.g., gate code, deliver to apartment office) tied to the residence or company
Please contact us immediately if you need assistance with an order or have additional instructions to aid the courier.
We are happy to help resolve any issues so we can get you listening to your favorite music as soon as possible!